About

Category Manufacturing

Digital Transformation of an Electrical(Lighting & Decoration) & Appliance Manufacturer with Odoo ERP

Client Overview

Our client is a mid-sized electrical and appliance manufacturer producing home and industrial products such as fans, mixers, washing machines, circuit boards, and lighting solutions. With a growing distribution network across multiple regions, they faced increasing challenges in production management, inventory tracking, and after-sales support.

Challenges

The client relied on disconnected legacy systems and manual processes, which led to:

  • Inefficient Production Scheduling - Difficulty in managing production for multiple product lines (small appliances, electronics, lighting).
  • Inventory Inaccuracy - Overstock of slow-moving items (like industrial fans) and shortage of high-demand appliances.
  • Complex Supply Chain - Managing multiple suppliers for components like motors, circuits, and casings.
  • Warranty & After-Sales Tracking - Lack of a centralized system to track warranty claims and customer service requests.
  • Financial Visibility Gaps - Delays in expense reporting, profitability analysis, and compliance with tax regulations.

Broadsy’s Odoo ERP Solution

Broadsy Technologies implemented a customized Odoo ERP solution designed for the electrical and appliance industry, integrating sales, inventory, manufacturing, supply chain, service, and finance into one seamless system.

  1. 1. Sales & Distribution
    • Centralized sales order management for distributors, retailers, and direct customers.
    • Automated pricing, discounts, and multi-currency support for international clients.
  2. 2. Inventory & Supply Chain
    • Real-time inventory management with multi-warehouse tracking.
    • Automated stock replenishment for fast-moving products like ceiling fans and LED lights.
    • Supplier performance tracking to optimize cost and lead times.
  3. 3. Manufacturing (MRP)
    • Production scheduling with Bill of Materials (BoM) for each appliance.
    • Tracking of assembly lines for small and large appliances.
    • Quality control checkpoints at each stage of manufacturing.
  4. 4. After-Sales & Warranty Management
    • Odoo Helpdesk Module configured to manage warranty claims and repairs.
    • Service tickets automatically linked to product serial numbers.
    • Improved customer support through faster issue resolution.
  5. 5. Finance & Reporting
    • Integrated accounting with real-time invoicing linked to sales and purchase orders.
    • Automated tax compliance for regional and international operations.
    • Profitability reports per product category (e.g., washing machines, fans, lighting).

Results & Impact

  • 35% faster production cycles through optimized scheduling and resource allocation.
  • Inventory accuracy improved to 97%, reducing dead stock and shortages.
  • 25% faster warranty claim resolution, leading to higher customer satisfaction.
  • 20% cost savings in supply chain operations due to better vendor management.
  • Real-time financial insights, enabling data-driven business growth decisions.

Conclusion

With Broadsy’s Odoo ERP implementation, the electrical and appliance manufacturer achieved a complete digital transformation. From production to customer service, all operations are now streamlined, integrated, and scalable. This has not only reduced costs and improved efficiency but also strengthened customer trust by delivering reliable appliances backed with efficient after-sales service.